June 25th, 2018

Vacation Blues 

It’s June 25th, 2018. I’m currently not in the United States, but on vacation in Mexico!


While this has been an amazing trip thus far, I have made some keen observations about the customer service on our ship.


I have a habit of comparing all other customer service to our customer service at Chick-fil-A…


While this may sound crazy (it kind of is LOL), it makes me realize just how important customer service is, and how well we do it.


At around 9 this morning, I ran into a woman who was complaining about the ice bin in her room not being filled… the concierge responded by telling the woman that she complains too much… Rather than apologizing for their mistakes, the concierge refuted the guest’s complaint… MISTAKE #1


In addition to that incident, I was at lunch with my family when I noticed just how slow the service was… naturally, I thought “can you IMAGINE if the service was this slow at Chick-fil-A?! We would all be fired!” MISTAKE #2


All in all, it has been an eventful trip to say the least! There is one reoccurring theme in my life that I tend to notice…. There really is no place like Chick-fil-A.


You can buy a $3.75 sandwich and still be treated like your spending thousands.


Because respect is not about how much money you’re spending, it’s about the values of those who are providing the service.


Serving. Something Chick-fil-A always does well.