Our Culture at Chick-fil-A
“Whatever you do… put your heart and soul into it!" -Truett Cathy
What’s one thing all Chick-fil-A employees have in common? Well, If you’ve ever stepped foot inside of one, you’ve probably noticed how all of the team members seem SO cheerful.
But… why are these people so happy? What makes them happier than people working at other restaurants? I mean… it IS hard work? Isn’t it???
It was all such a mystery to me…..
After getting in the groove of things at my new job, I had solved the mystery.
Chick-fil-A’s culture is joy.
Joy to serve, grow, lead, and learn.
For example, Its amazing how the little things can have such a positive impact on people…. I handed a guest three Chick-fil-A sauces the other day and you wouldn't believe the look he gave me…Pure joy! It’s amazing what some good sauce (served with a side of enthusiasm) can do!
Ultimately, when you think of serving people as a privilege rather than a job, you learn to appreciate the little things. (Like the smile on your guest’s face when you give him his precious Chick-fil-A sauce. )
Who would ever want to work somewhere that lacks enthusiasm? Somewhere that uses negative reinforcement? If you don’t exude joy and excitement at a place you spend the majority of your time, WHY are you there?!
In short, when serving the guest is not treated as a “task” (like most jobs), but as a privilege, It then becomes a pleasure. Our pleasure!
About the Author
Caroline Burt is a communications major at Palm Beach State college. She has been working for Chick-fil-A in Palm Beach Gardens for 1 year. When she's not working or studying, she enjoys traveling, photography, and eating good food! Caroline's passion for writing combined with her enthusiasm for Chick-fil-A inspires her to write this blog!
Chick-fil-A St. Lucie West
1611 NW St Lucie W Blvd
Port Saint Lucie, FL 34986
6:30 AM - 10:00 PM
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