It’s June 25th, 2018. I’m currently not in the United States, but on vacation in Mexico!
While this has been an amazing trip thus far, I have made some keen observations about the customer service on our ship.
I have a habit of comparing all other customer service to our customer service at Chick-fil-A…
While this may sound crazy (it kind of is LOL), it makes me realize just how important customer service is, and how well we do it.
At around 9 this morning, I ran into a woman who was complaining about the ice bin in her room not being filled… the concierge responded by telling the woman that she complains too much… Rather than apologizing for their mistakes, the concierge refuted the guest’s complaint… MISTAKE #1
In addition to that incident, I was at lunch with my family when I noticed just how slow the service was… naturally, I thought “can you IMAGINE if the service was this slow at Chick-fil-A?! We would all be fired!” MISTAKE #2
All in all, it has been an eventful trip to say the least! There is one reoccurring theme in my life that I tend to notice…. There really is no place like Chick-fil-A.
You can buy a $3.75 sandwich and still be treated like your spending thousands.
Because respect is not about how much money you’re spending, it’s about the values of those who are providing the service.
Serving. Something Chick-fil-A always does well.
What Is Servant Leadership?
Here at Chick-fil-A we talk a lot about "second-mile service..." but what does that really mean?
Sure, the mints and free drink refills are a nice touch... but representing our culture through our service delves so much deeper.
Reaching beyond the corporate walls... Stepping over the imaginary line put in place by society and touching the lives of those around you, not just making a profit. THAT is second-mile service.
It all started with a small chicken restaurant who prioritized the customer experience over everything else.
So perhaps you're a dreamer... maybe you're looking for that missing ingredient to your success.
If so, let the story and culture of Chick-fil-A inspire you.
Treat others with dignity and respect, remain fair and consistent with your products and above all else, help others succeed along the way.
This is how you create something that lasts.
So dream big, face the future head-on, and never lose sight of your goals.
You get what you give... so give abundantly!
Serving the Community
At Chick-fil-A, our motto is "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.”
With this in mind, I think it's important to discuss all that this generous company has done for the community...
What issue can Chick-fil-A help to solve?
According to The Food and Agriculture Organization of the United States, approximately one third of all food produced in the world goes to waste...
With that being said, a massive restaurant chain such as Chick-fil-A is bound to waste tons of food each year.
How can this problem be addressed?
Luckilly, the "Shared Table" food donation program allows certain Chick-fil-A's to donate their surplus food to those in need!
While not all Chick-fil-A's use this program, those that do help to make 3,000 meals per restaurant each year!
So... how does it work?
Restaurants are matched with certain non-profit organizations close to the store.
The restaurants put the food in a sanitary, refrigerated bin to be picked up by the organization in need!
Then, hundreds of people whom cannot afford their own food, can enjoy some Chick-fil-A free of charge.
It's impact on the community?
Providing thousands of meals for people in the community each year helps us to uphold our company's values. To serve the community and give back.
Minimizing waste and helping those in need is just two of the many ways Chick-fil-A serves the community.
Be part of something bigger.
The Real World
Often times, people say that school never prepared them for the real world.
You know… the world where people work, deal with customers, and handle problems all on their own. You see, Chick-fil-A has helped to prepare me in ways that school never could.
1. How to Deal with people In school, you can pretty much keep to yourself and you’ll be fine. However, in a work environment, you are forced to interact with people who have all different kinds of personalities. This means treating a crying baby and an old man with the same grace, ease, and confidence.
2. Problem Solving
It’s mid lunch rush, the line is longer than you’ve ever seen it before and it just so happens that you messed up someones order. But it’s okay… you know why? Because you’ve been put under pressure before. You know your abilities and you are confident in handling the issue at hand. Despite making a mistake (which happens to the best of us), you remain calm, cool, and collected.
3. Remaining Positive
If there’s one thing I could tell my younger self, it would be to STAY POSITIVE. Since starting my job at Chick-fil-A, I’ve been able to compare how a positive work environment functions as opposed to a negative one. Like clockwork. We lift each other up, crack a joke every now and then, always keep a smiles on our faces, and radiate joy to those around us. Because being happy is SO much easier than being sad!
All in all, my Chick-fil-A job has prepared me for the real world in more ways than I could've ever imagined.
I am forever grateful of the journey I am on with the most amazing company in the world... The real world.
About the Author
Caroline Burt is a communications major at Palm Beach State college. She has been working for Chick-fil-A in Palm Beach Gardens for 1 year. When she's not working or studying, she enjoys traveling, photography, and eating good food! Caroline's passion for writing combined with her enthusiasm for Chick-fil-A inspires her to write this blog!
CHICK-FIL-A ST. LUCIE WEST
1611 NW ST. LUCIE WEST BLVD.
PORT ST. LUCIE, FL 34986
Mon-Sat 6:30 AM - 10:00 PM
Give us your feedback.
If you would like to share a story or let us know how we can improve your next visit to Chick-fil-A, please click here.